Uzbekistan Health Ministry Launches Call Center and Clinical Audit Body

Tashkent, Uzbekistan (UzDaily.com) — The Ministry of Health of Uzbekistan is launching a new mechanism for public engagement through a call center and feedback system, alongside the creation of a Clinical Audit Inspection as part of broader healthcare governance reforms.

The new measures are being implemented in accordance with a presidential decree aimed at improving the efficiency of management in the healthcare sector.

According to the document, a Clinical Audit Inspection and its regional branches will be established under the Ministry of Health.

The new body will be responsible for monitoring the quality and organization of medical services provided by both public and private healthcare institutions. Its mandate includes oversight of healthcare delivery processes to the population.

The head of the inspection will be appointed and dismissed by the Minister of Health in coordination with the Head of the Presidential Administration of Uzbekistan. At the same time, the project office of the state institution “Center for Healthcare Projects” will be discontinued.

Another key element of the reform is the introduction of digital and outsourced solutions for communication with the public. The Ministry of Health is launching a call center that will receive citizens’ requests, complaints, suggestions, and feedback, ensuring their prompt processing and referral to relevant institutions for response.

In addition, a feedback system is being introduced to support regular dialogue with both the public and healthcare professionals.

It is designed to collect and analyze information on the quality and accessibility of medical services, as well as to identify systemic issues within the sector.

The ministry emphasized that the new tools are aimed at increasing transparency, improving the quality of healthcare services, and strengthening oversight of the national healthcare system.